1Warranty

Product condition

All products should be assumed to be second-hand unless they are explicitly described as brand new.

Warranty periods

• New physical products: 1-year warranty from the date of purchase.
• Second-hand physical products: 3-month warranty from the date of purchase.
• Software is not included in this warranty.

Making a warranty claim

When a warranty claim is made, the item must be returned at the buyer’s expense so we can inspect it and verify the fault.

• If the item is found to be faulty, and the fault was not caused by user damage, we will provide a replacement item or a full refund. Sometimes a full refund is the only option, if another second-hand part is not available.
• If the item is confirmed to have been damaged by the user (for example, a damaged USB port), we will offer two options: pay for a repair (if possible, depending on the item), or pay for a replacement unit.

2Returns

We accept returns of physical products within 30 days of the date of purchase, but only in the following cases:

• the item is faulty;
• you received the wrong item; or
• where applicable, the software licence has not been used.

We do not accept returns for change of mind.

Condition of returned items

Returned items must be in exactly the same condition as when we sent them. We photograph all of our products so we can compare their condition. Items must be shipped back at the buyer’s expense so we can verify their condition and the reported issue. If an item is damaged or shows signs of wear, a partial refund will be given.

Packaging and postage

Items must be returned the same way they were sent to you: packed inside a strong box, wrapped in bubble wrap, and posted with tracking, signature on delivery and insurance.