Get in touch
Have a question? Check the common questions below, then send us a message or email us, and we'll get back to you as soon as possible.
Email support
Shipping address
Envyous Customs, PO Box 4070
Harrisdale WA 6112, Australia
Australian business
We're based in Perth, so replies can be delayed by time-zone differences – but we absolutely will get back to you.
Common questions
Please check these first – the form asks you to confirm you've read them.
Which vehicles does your software support?
Each software product page lists its supported vehicles. Please make sure your vehicle is listed there – if it isn't, it isn't supported.
Which scan tools are supported?
Each software product page states which scan tool or cable it uses.
If a program uses the ALDL or ELM327 cable, the cable must be from Envyous Customs. We don't support third-party versions of these cables.
Do you support J2534 tools?
No. None of our software supports J2534 tools.
Where do I download the software and USB drivers?
Everything is on our Downloads page.
Where do you ship to?
We ship our tools from Australia to anywhere in the world. If your country doesn't appear at checkout, please contact us for a quote.
My antivirus flags the software. Is it safe?
Yes, it's safe to use. Unfortunately, antivirus programs can incorrectly flag our software protection. Add the software to your antivirus safe list to let it run.
These false flags happen because our software doesn't have a signing certificate yet, along with its internet requirement and software protection.
I've changed laptops. How do I move my licence?
Each licence serial can only be redeemed once and is valid for one computer only.
Licences already redeemed on an old laptop can't be migrated, removed, transferred or changed to another computer. This also applies if the laptop is damaged, lost, wiped or otherwise unrecoverable.
To license another computer, you'll need a new licence serial, which you can buy from the software's product page.
I've wiped my computer. How do I get my licence back?
Wiping or resetting a computer erases the licence stored on it.
Licences aren't backed up on our server and can't be recovered once they've been transferred from the server to the computer. To restore access, use a backup of the computer from when the licence was still installed and working.
Unfortunately, we can't make exceptions or issue replacement licences for wiped, reset or reformatted computers.
Send us a message
Fill in the form and we'll reply by email.
Based in Perth, Western Australia
We ship Australia-wide and worldwide.